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Add failed, the calendar-related access permissions are not allowed.

Kristij
Newcomer
Newcomer
19 REPLIES 19

colegs
Community Champion | Employee
Community Champion | Employee

@Kristij - Did the creation of a new meeting fail, or the integration with your calendar?  What calendar are you using? 

 

Kristij
Newcomer
Newcomer

Thanks for the reply, it finally worked after I agreed to give Zoom access/permission to all of my contacts and to add and delete them, to all of my google calendars and access to change add and delete meetings.  I chose not to do that, so now I don't have an integrated calendar.  It's fine.  I'd rather just copy and paste then give access to add/delete and change my contacts, meetings, events and to all of my calendars.

DavidKohl
Explorer
Explorer

I am experiencing the same exact issue and it appears it's also because I refuse to give ZOOM the outrageous permissions they are asking for. ZOOM should only need to read and write calendar appointments when integrated into my Google calendar profile.

 

Does anyone have a solve to add a Google calendar integration when only the "View and edit events on all your calendars" is checked?

 

Thank you.

 

- David

colegs
Community Champion | Employee
Community Champion | Employee

@DavidKohl - I am seeing different options on my Google integration.  Are you on a free, pro or business license?  

 

colegs_0-1723149852832.png

 

DavidKohl
Explorer
Explorer

My company subscribes to Google's "Workspace Business Standard" license. We are a small business customer.

colegs
Community Champion | Employee
Community Champion | Employee

@DavidKohl - I found out those descriptions are based on scopes returned by Google.  I played with various settings, and found that if I turn of the "Manage email and calendar in Zoom client" setting, Google will present the less intrusive "access all my calendars" option.

colegs_0-1723230658907.png

 

Yes.  That is exactly what I’ve said.  What Zoom must do is allow less than all permissions.  There should be no reason to grant Zoom such extreme access to any user's corporate calendars. It’s offensive and a serious security risk. 

Zoom settings should require ONLY basic access to read and write. Nothing else. 

colegs
Community Champion | Employee
Community Champion | Employee

@DavidKohl - If you turn of the "Manage email and calendar in Zoom client" setting, Google will only require the minimum read/write permissions.  Even though Zoom is not going to delete any calendars, Google is choosing a scope when you select that option that includes that functionality.  Zoom cannot manage the Google over-scoping problem, so I was just trying to point out what you can do to ensure that you get the minimum scopes applied.

DavidKohl
Explorer
Explorer

Hi again. Thanks for this. I cannot seem to find that option. Searching for the word, "Calendar" brought up other options, but not the one to which you refer. See attached screen shot.

 

Would you please direct me to the tab and menu where I can find the option to "Manage email and calendar in Zoom client?"

 

Thank you.

 

- David

colegs
Community Champion | Employee
Community Champion | Employee

@DavidKohl - Check in the Account Settings (not personal settings) under Mail & Calendar -> General.

OK. I found the option. It had already been turned on (settings in the screenshot).  This is getting quite frustrating.

DavidKohl
Explorer
Explorer

So ... I tried a work-around in what I had hoped would be successful. I used Zoom's internal scheduler to schedule a meeting and then I used the "Add to Google Calendar" button to add the event to my G-Calendar. Doing so triggered an ask to gain access to my calendar, and I was able to select just the "add/edit" option.

 

I thought all was well, but then when I opened ZOOM again, the calendar portion of the app once again warned me that I'm not connected to my calendar. Attempting to do so resulted in the identical error from before.

 

The error is at the top of the screenshot with my browser, and I have also attached a screen-shot of my Google account security settings showing the Zoom has add/edit rights to my calendar but nothing else.

 

I hope this is getting us closer to solving the problem.

 

- David

colegs
Community Champion | Employee
Community Champion | Employee

@DavidKohl - Can you please share screen shots of the settings for the Account Mail & Calendar -> Manage email and calendar events on Zoom client and your Profile -> Service Selection (from Config) so I can make sure I am seeing the same things as you are on your side?

colegs_1-1724078943765.png

 

colegs_0-1724078914264.png

 

 

Attached as requested.

colegs
Community Champion | Employee
Community Champion | Employee

On the second screen (account settings), the setting to allow Zoom to Manage Email and Calendar events would need to be turned off, otherwise Google interprets the request for the full access scope.  Even with this off, your Zoom meetings should be pushed to Google, and with the Google add-in, you can book Zoom meetings.  You just will not be able to synchronize your calendar with the Zoom calendar.

DavidKohl
Explorer
Explorer

Unfortunately, turning off this setting had no effect on enabling calendar through the ZOOM client. I am presented with the same access choices (and select none other than add/edit) and the same error,

colegs
Community Champion | Employee
Community Champion | Employee

So when you turn it off, you still get 4 different levels of access (Calendar, Contacts, Drive and Mail)?  Are you in any groups that might be overriding that setting?  If you lock the setting, it would ensure the groups can't override it, but it would also change the setting for anyone else on your account.  

 

If you are still seeing all 4 options while the setting is turned off, I will have to check again with the engineers since that setting is supposed to be what triggers the enhanced security options.

DavidKohl
Explorer
Explorer

When you refer to Groups, are you referring to being part of a larger ZOOM corporate group where we have single master account? That is not the case. My ZOOM account is not attached to or associated with a master account. I subscribed individually. I am the account owner.

colegs
Community Champion | Employee
Community Champion | Employee

For groups, I was speaking within your account.  But if you are not a corporate account, you likely do not have a group option in the user management tab, and definitely you would know if you were in a group since you are the owner...