cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Gathering and displaying Events

matender
Newcomer
Newcomer

‎2024-01-08 03:48 AM

Hi,

 

I seem unable to find this feature, so I will assume I'm blind or it does not exist.

 

I'd like to gather and display collected data from the Events that happens during a call within Contact Center. Specifically what IVR menu options a caller selects while in the flow.

I know I can see this on each engagement individually, but I do not see a option to look at this data on several engagements throughout a timeframe.

 

Does this option exists, and if it does not, are there any ways to work around this?

Topics:
1 REPLY 1

ryok
Newcomer
Newcomer

‎2024-02-11 12:34 AM

I am sorry I do not have an answer to your question.
However, I would like to know about the 'each engagement' part you write about. How can I collect those events?

0 Likes