retrieve participants' emails following a webinar

[cbernigaud]

Hello,
I hosted a webinar last night and I want to retrieve the participants' emails.
But when I go to the corresponding report, there are the names of the participants but it is impossible to find their emails. I can't find how to make them appear that they gave it to fit into the webinar.
Can you help me ?

[jha]

Hi,

The reason why you cannot see the email address of the participants is because of the changes happened on reporting. This is currently a new design for enhancement of security in Zoom platform. There are ways to be able to get the email address of participants in the future:

• If the participant entered their email address during the meeting or webinar registration flow, then it will be shown for that specific meeting/webinar.
• If the host provided the participants' email to Zoom in the following ways:
• The participant was added to the calendar invitation/event via one of Zoom’s calendar integrations (Outlook or Google Calendar).
• The participant was authenticated by a profile configured for external authentication using Single Sign On.
• The participant’s email was entered when adding an authentication exception.
• The participant’s email was entered via Breakout Rooms assignment.
• The host imported a CSV file of panelists and registrants for a webinar.
• The host added the participant as an interpreter in the schedule scheduler.
• The host added the participant as an alternative host when scheduling a meeting.

For more information: https://support.zoom.us/hc/en-us/articles/4416109814541-March-2022-FAQ-on-reporting-changes 

Kindly let me know if you have any questions.

Always happy to assist,

Jha

[cbernigaud]

Hello,
thank you for your reply. The participants, to enter the webinar, have registered their name but also their email.
If I understand your answer (sorry I don't speak English well), I can't retrieve the email addresses they filled in?
Do some settings need to be changed?
Thank you

[xiebob]

We did not know we needed to enable registration in order to see attendees' email addresses, since there was an "email" field when our attendees joined the webinar! Is the email just thrown away? Is there any way to see those data ever again?

[jha]

Hi,

If the webinar has registration enabled, there should be an email address filled in to the report as First name and Email address are require field in webinar registration. Currently, I cannot ask you the details of the webinar since this is Public support portal.

 For us to further check your webinar settings. We suggest contacting us to be able to check the webinar that you are having problem with. 

Here's how you can talk to us directly:

Bolt, our chatbot

Access our virtual assistant Bolt, the chatbot to receive help with our most common questions. When questions are too complex for Bolt to answer, paid account users may continue on to a live chat support agent for 24x7 assistance. Access our chatbot from the right side of any page on the Zoom Help Center.

Web Ticket

For fast help, Zoom users may create a web ticket describing your question or issue in detail and our technical experts will resolve the issue and respond to you quickly. Submit your web ticket here: Web Ticket Request

Always happy to assist,
Jha

[cbernigaud]

Thank you for your answer, I will make a web ticket

[unoriginalzoom]

Dislike this new change. Please take this feedback to revert this change!

[Zbq1985]

i thought this change only affected those participants who were flagged as "Guest"?  the support Article states "Guests" has that now changed?