"Record active speaker with shared screen" is not working anymore

[Tittentei]

I have used "Record active speaker with shared screen" several times before to record online sessions where I teach a class using slides and where my picture is visible on the screen next to the slides. After the upgrade to Zoom workplace was installed this is no longer working. The recordings now only shows the slides, not my picture/the active speaker.

Under "My recordings" the recorded file is still named "Shared screen with speaker view" but the speaker view is not there, only the slides. In addition to choosing "Record active speaker with shared screen" under Cloud recording settings, I also set the settings in zoom to record "speaker view" and "shared screen" and 

the two other recorded files show what they are supposed to, but not the "shared screen with speaker view". I should also mention that Zoom has crashed several times today when I have tried to record after the download of the upgrade. 

[bspratt1599]

Exact same issue here. No matter what local (and cloud) recording/screen share settings I adjust, the Active Speaker isn't displaying since merging my account to a corporate one.

[MGSR]

Hello there,

Please verify if the setting for shared content with an active speaker is enabled. This feature captures the shared screen or window and displays a thumbnail of the active speaker’s video in the top-right corner, next to the shared content.

To enable the record gallery view with shared screen and record active speaker, gallery view, and shared screen separately. You can follow these steps to proceed:

1. Log in to your web portal. 

2. In the navigation panel, click Account Management.

3. Then Account Settings.

4. Under Recording & Transcript.  Find Cloud Recording under Cloud Recording settings.

5. Then enable Record gallery view with shared screen and Record active speaker, gallery view, and shared screen separately.

For more information about adjusting recording video layouts, just kindly check these links: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062314

Please let us know if this works or if you need further assistance in regards to your issue.