cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Webinar subscription ended, need to reinstate but have lost my saved webinars

PHINZ
Newcomer
Newcomer

I had bought the webinar addon for one month to host a webinar.  We were holding another one 3 months later so I had not paid for the months in between.  I didn't realise I would lose all the webinar settings that I had made for the one in the future (now 2 weeks away).   We are a charity who are only just starting into offering webinars.  They won't be every month and the webinar add on is quite expensive for us. 
*Does anyone know the best way to set this up?  Is there a pay per month of use option or are we just locked into having to pay for the months we are inactive?

*Does anyone know if when I pay again for the subscription if I will get back any of the previous webinars logged as we now have people signed up to a webinar that may not exist and that will take a lot of back-tracking!

 

Thank you

2 REPLIES 2

DeniseLahat
Community Champion | Customer
Community Champion | Customer

you should see your old webinars once you renew your subscription

Denise Lahat
_____________________________
Need more help? Hire a ZoomPro - https://zoompros.guru
and join our FB group https://www.facebook.com/groups/zoomeventpros

juditalma
Newcomer
Newcomer

Hello we have a similar problem. our subscription ended, but we scheduled a webinar for the future, and had already people registered. can we get those registrations back? do we need to set up the webinar once again?