Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI CompanionUser groups are unique spaces where community members can collaborate, network, and exchange knowledge on similar interests and expertise.
Help & Resources is your place to discover helpful Zoom support resources, browse Zoom Community how-to documentation, and stay updated on community announcements.
The Events page is your destination for upcoming webinars, platform training sessions, targeted user events, and more. Stay updated on opportunities to enhance your skills and connect with fellow Zoom users.
Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!
2023-07-02 02:33 AM
When im hosting a webinar, the people watching the webinar are getting blank boxes come up on there screen where my menue is or if i open a drop bown box. Why is this?
2023-07-02 10:42 AM
Welcome to the Zoom Community, @Legacy1.
Most likely you are sharing your screen or a window which also has your own Zoom windows on top of portions of your shared area. If you have dual monitors, move those Zoom windows to the other monitor. If not, go to your Settings -> Video window, scroll down and click the Advanced button, then try other options for Video Rendering Method and Video Capturing Method. (These might be different on a Mac, this is a Windows PC screen shot)
Try this in a test meeting in advance, and figure out which settings eliminate the black boxes.
I haven't tested this extensively, but I know that these options do affect what layer of video is being grabbed, and whether the Zoom windows are being blacked out or shown in detail.