Webinar Panelists and Cohosts outside of my organization

[ewanicha]

I hosted a webinar on Monday of this week for over 600 people.  Two former FDA directors so high profile. ALL of my panelists outside of my organization could NOT log in with the panelist link I sent to them multiple of times.  I had to log them in using an alias email associated with their company/gov/edu zoom accounts.  What is that?  Most did not even know what that is?  

I don't  understand how that could have happened?  IF on the the backend I put in an email address why would zoom not let them into the mtg.   I have two more webinars in the next two weeks.  Please help. 

[SaratogaPete]

We work in the same space so I appreciate that pressure for a smooth meeting with the FDA. I'm doing something similar in May - a multi-session series on infectious disease diagnostics. Looking forward to seeing if there's some insight as to why this happened to you.

[ewanicha]

I'm wondering why zoom has not responded to this. I put something up on Reddit too.  Crickets from Zoom 

[Emily80]

I´m having the same issue. Not sure if I can use Zoom if we can have external panelists. 

[MGSR]

Hello there,

I'm sorry for the late response. The hosts can add anyone as a panelist, even if they are external and do not have a license.

For the co-hosts, they can be any of the participants but need to be promoted during the webinar.

If you need an alternative host who can start the webinar and has the same privileges as the host, they would need to be licensed and in the same organization as the host.

I hope this clears things up.

Let me know if you need further assistance.