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Webinar Breakout Room enabled at Account Level - cannot activate for user?

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chrisinvermont
Explorer
Explorer

‎2023-11-09 09:32 AM

Following the instructions while also on hold waiting for an agent.  I have turned on the Breakout Rooms at the account level, but I am unable to enable it at the User level, so she is unable to create the rooms in her webinar.

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chrisinvermont
Explorer
Explorer
In response to bstrelko

‎2023-11-09 10:46 AM

Hi, thanks for replying.  No, it turns out her desktop client was old.  We are all set now. 

 

C.

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bstrelko
Community Champion | Customer
Community Champion | Customer

‎2023-11-09 10:32 AM

Is there any group policy being implemented between the account and user levels?

Just want to rule this out before troubleshooting futher - please check Admin -> User Management -> Groups.

 

 

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chrisinvermont
Explorer
Explorer
In response to bstrelko

‎2023-11-09 10:46 AM

Hi, thanks for replying.  No, it turns out her desktop client was old.  We are all set now. 

 

C.