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Zoom AI Companion2024-10-30 11:47 AM
We are about to go live on Zoom Sessions soon and are trying to test/develop an SOP for cancelling an event. I understand how to cancel the event but I'm really disappointed in the email that is sent to registrants. I inserted a message that Zoom then copies into an email they control. Here are all of my issues:
These are huge issues and I can't figure out any workaround. It does not appear that I can bypass this cancellation email. It is my only choice when I cancel an event. Open to any tips from current users and please put these enhancements on the roadmap! Thanks!
2024-11-04 08:36 AM
Hi Rosa, have you checked under Communications/Notifications? You can edit emails there. If you have any more questions feel free to join my FB group and Zoom Events Test Lab.
2024-11-04 08:42 AM
Hi Denise,
That is not possible in Zoom Sessions. When building an event in Zoom Sessions, email communications are preset and tied to specific trigger. You can change the email content but you cannot change the email trigger or add your own emails/triggers. There is no "event cancellation" trigger for emails. This is an enhancement that is greatly needed.
Thanks,
Rose
2024-11-04 07:36 PM
You could use APIs to extract the registrant emails and send a custom cancellation email from your CRM. If you are not very familiar with APIs there is a Zoom app, Salepager, that lets you send custom emails including cancellations for Zoom Sessions.
2024-11-04 11:56 PM
Hi Rosa, you can trigger or disable trigger.
2024-11-05 06:28 AM
This really doesn't seem to be a workable solution. I'm not having the same experience as you, Denise, in Zoom. I have all notifications turned off but the email does not come from the Communications tab. When you cancel an event, a widget pops up requiring you to send a message to recipients and you cannot bypass it.
2024-11-05 06:29 AM
We are extracting emails and sending them separately outside of Zoom but the inability to bypass the cancellation message via the event cancellation means that registrants get two emails.
2024-11-05 07:36 AM
Yes, i see the issue now. It seems to be a bug. Have you submitted it as an issue? If so please share the ticket number and I will also ask for a fix. Thanks!
2024-11-05 07:44 AM
Thanks, Denise. Our team submitted the ticket. TS1513840