cancel
Showing results for 
Search instead for 
Did you mean: 

Registrant Email when cancelling a zoom event

RosePlewa
Newcomer
Newcomer

We are about to go live on Zoom Sessions soon and are trying to test/develop an SOP for cancelling an event. I understand how to cancel the event but I'm really disappointed in the email that is sent to registrants. I inserted a message that Zoom then copies into an email they control. Here are all of my issues:

  1. Why doesn't Zoom provide an email template for event cancellation so that the branding carries over and we can control the whole message?
  2. Why can't I send a test email like I can from an email template or when rescheduling an event?
  3. Why is there a new calendar invite attached to the cancellation email that has a Subject Line of "Private Event?" 
  4. Why is the sender of the email "Zoom Events" instead of the email address associated with my license.

These are huge issues and I can't figure out any workaround. It does not appear that I can bypass this cancellation email. It is my only choice when I cancel an event. Open to any tips from current users and please put these enhancements on the roadmap! Thanks!

0 REPLIES 0