Production Studio Troubleshooting

[MGMA]

Hello! I used the Production Studio for the first time today for a webinar -- mostly to incorporate a branded wallpaper and better layout for a shared screen and speaker video. It looked really good for me in the Production Studio preview and live screens, but the whole screen (wallpaper, slides, speaker video and name tag) looked distractedly blurry for a co-worker who jumped in the webinar as an attendee. Same deal for the Production Studio version of the recording, which apparently only had a 640x360 frame width/height.

Has anyone else experienced anything similar or have an idea why the recording and attendee view turned out so blurry? I thought maybe it could have something to do with the resolution of the wallpaper but was coming up empty on any other theories. Thanks in advance for any help or insights!

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @MGMA.

I think it may depend one or both of the following:

• The type of account you have and whether you've requested HD video access.  See the following Zoom Support article for details:
  https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166 
• Whether you checked either/both of these boxes in the event configuration Event Experience tab:
  

See additional Zoom Support articles for some additional information.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057547 

Note that it is also a function of the computer running Production Studio and network outbound from it.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057903 

[MGMA]

Thanks so much, @Ray_Harwood! Makes complete sense. Wouldn't have (and obviously didn't) even considered those options. We'll weigh the additional bandwidth required to toggle HD video quality and go from there. Thanks again! 

[Ray_Harwood]

My pleasure, @MGMA.

Look at the bandwidth (Settings -> Statistics) while using Production Studio (preferably in a test run!). My experience is that it’s not particularly high at the individual machine level. The need to request permission for 720 (Pro) and 1080 (Business) is more an issue of bandwidth from Zoom Servers to the other attendees. Certainly there is an impact on the machine running Production Studio, but it shouldn’t be severe. But if you have 1,000+ attendees now getting Full HD for an all-day Webinar, as an example, you can see why Zoom doesn’t just automatically push 1080 for every event. 

[MGMA]

You're an absolute wizard, @Ray_Harwood! I appreciate the extra troubleshooting tip and your insight on how the additional bandwidth generally works. Excited to test it and hopefully use it in an actual webinar soon!