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Production Studio Scenes missing

streampipemike
Explorer
Explorer

I am having a problem with scenes missing when I go into my Webinar and load production studio.  Specifically it is all the scenes that us an image only.  I use the Media templates and load my image.  I save it and see it in PS.  When I start my Webinar and then load PS, all scenes are there but the ones with the image (Media Template).  Any clue what is going on?  

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @streampipemike.

 

Without more info, the only scenario I can think of is that your installed version of Zoom pre-dates the inclusion of image-only scenes. Check your version number or simply update to the latest. 

If the problem persists, please advise what operating system you’re using and its version. 


Ray -- Happy holidays, everyone! I’m taking a few days (mostly) off. See you in 2025!

View solution in original post

3 REPLIES 3

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @streampipemike.

 

Without more info, the only scenario I can think of is that your installed version of Zoom pre-dates the inclusion of image-only scenes. Check your version number or simply update to the latest. 

If the problem persists, please advise what operating system you’re using and its version. 


Ray -- Happy holidays, everyone! I’m taking a few days (mostly) off. See you in 2025!

Thanks Ray!!!  that did it.  Appreciate your help. 

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @streampipemike ! I hope you had a chance to review @Ray_Harwood's response. If it addressed your question, please take a moment to click "Accept as Solution" on their reply. Thank you!


Carla (she/her/hers)
Zoom Community Team
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