Production Studio Scenes missing

[streampipemike]

I am having a problem with scenes missing when I go into my Webinar and load production studio.  Specifically it is all the scenes that us an image only.  I use the Media templates and load my image.  I save it and see it in PS.  When I start my Webinar and then load PS, all scenes are there but the ones with the image (Media Template).  Any clue what is going on?  

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @streampipemike.

Without more info, the only scenario I can think of is that your installed version of Zoom pre-dates the inclusion of image-only scenes. Check your version number or simply update to the latest. 

If the problem persists, please advise what operating system you’re using and its version. 

[streampipemike]

Thanks Ray!!!  that did it.  Appreciate your help. 

[mgems]

Hi @Ray_Harwood, I seem to be having the same problem. I've followed the steps on the article and still can't see the production studio under view. Would appreciate some help. Thanks!

[CarlaA]

Hi @streampipemike ! I hope you had a chance to review @Ray_Harwood's response. If it addressed your question, please take a moment to click "Accept as Solution" on their reply. Thank you!