Pre-registered Participant missed Webinar. Can they use previous registration link for On-demand?

[AdminBG]

We hosted a webinar in early January.  About half of those that pre-registered actually attended.  We'd like to  make it available on demand.  We assumed that the original registration link would work based on some research on the web, but it doesn't seem to work that way.  Can someone explain how that works?  Must they re-register again for the on-demand part?   I can't test it as I was  panelist and not a participant.  Thanks for any help.

[jeremyjustin]

Hi @AdminBG thank you for your post here on the Zoom Community! With meetings and webinars that are cloud recorded, we have a nice support article that explains how to log into the Zoom portal and share the meeting recordings. You can share these with a passcode, you can share the link and allow people to view only, you can also allow people to download as an additional option. https://support.zoom.us/hc/en-us/articles/205347605-Managing-and-sharing-cloud-recordings

We do have a way with Zoom Events to provide a single link for registration and attendance, and then recordings can be accessed in the same way after the event is finished. If we can provide some more information about Zoom Events please let us know! 

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!

[AdminBG]

HI Jeremy - thanks for connecting - I am able to share the link and allow  people to view (I don't want them to download).  So I have that covered.

I think I need to know where I went wrong in the registration that it doesn't use the same link for registration and on-demand.  That would be great if you could send me some information I can review.  It almost has to be a toggle switch/ button that I don't have selected properly.  Everything worked perfectly for the webinar after doing tons of research (as I had never done a webinar) .  Now it's just the post webinar stuff I'm trying to figure out and clean up as we have another coming up soon 😉

[jeremyjustin]

Hi @AdminBG thanks for the additional detail, I understand what you are saying now. And actually you are correct that when someone registers for the webinar, and it's recorded, there is another registration link you would send to allow them to watch the cloud recording, and you can require people to register befoer they are able to watch the cloud recording. I found another article that talks through the process and also validated this with some testing on my end:

https://support.zoom.us/hc/en-us/articles/360000489183-On-demand-Webinars

Now, Zoom Events is an add-on product (cloud based also and uses your existing Zoom client) which gives more flexibility to this process as well as a lot of other benefits. With Zoom Events you send out a link that allows people to sign up for a ticket which basically gives them access to the event and any recorded sessions, after the event has happened. Some information here about Zoom Events: https://events.zoom.us/virtual-event-platform

And more info about your question specifically:

https://support.zoom.us/hc/en-us/articles/4403195498253-Managing-Zoom-Events-recordings-for-Hosts

I do hope that helps! 

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!