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Post-Webinar Survey Not Automatically Displaying for Some Attendees

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SEMJMC
Participant
Participant

‎2021-10-07 07:33 AM - edited ‎2021-10-07 07:33 AM

I always attach a survey to my live webinars and have had some attendees say that the survey did not display when the webinar ended.  Last night, 80 of my 100 attendees completed the survey immediately following the webinar.  I have heard from at least 5 people who said it did not display.

 

Any ideas what could cause it not to work?  Pop-up blocker settings?  Firewall settings?  

 

Thanks.

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ChrisO
Specialist
Specialist

‎2021-10-07 07:41 AM

I believe the survey only works if the attendee uses the Zoom Desktop app and it has to be version 4.0 or higher.  I am not sure if it works with the mobile app. Is it possible some attendees attended using a browser or older version of the app?


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

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ChrisO
Specialist
Specialist

‎2021-10-07 07:41 AM

I believe the survey only works if the attendee uses the Zoom Desktop app and it has to be version 4.0 or higher.  I am not sure if it works with the mobile app. Is it possible some attendees attended using a browser or older version of the app?


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***
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SEMJMC
Participant
Participant

‎2021-10-07 07:45 AM

Thanks, Chris!  It is a very good possibility that this is the case.  Thanks for the help.

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