Panelist's problems logging in

[wkdonaldson]

I am having to give the following instructions to panelists and speakers who can't quickly and easily login to the events I am testing.

1. You will receive emails for each of the days of the conference.  If you are an attendee, as for example you will be for the Friday night keynote speaker, simply follow the link in your attendee email to the lobby of the Zoom Event.  As a presenter in a conference session, you will be able to participate in enhanced functionality not available to attendees.

• Click on the “View Event” in your invitation email (located directly above the image.)
• A browser window will open taking you to the homepage of our Zoom Event, (unless you are not logged in.) 
• You MUST log into a Zoom account associated with the email address that we have sent the notifications.
• If you are not already logged in, then login to Zoom through your browser.
• Once logged in you should see the “Presenter Training” event and a “Join Lobby” button.
• You can join the lobby at any time 24 hours prior to the event.
• Once you click “Join Lobby” your browser will prompt you to open the desktop application of Zoom.   
• Zoom Events only works on the desktop Zoom application and will not function in a browser.
• So, click “Open Zoom Meetings”
• Though you have logged into your browser based Zoom account, this does not mean that you have logged into your desktop application.

   (IF you are already logged into your desktop Zoom skip the next steps)

  • Zoom desktop will prompt you to “sign in to join”
  • Close the “Sign in to join” pop-up window.
  • Click “sign in”
  • Sign in to your desktop Zoom application.
    
    Why am I having to do all of this.  Why is it so hard for people to login to these events?

[nancyc]

Hi wkdonaldson,

Apologies for the frustration you are experiencing.   Zoom is working on making the Speaker/Panelist join experience  more streamlined in Zoom Events.    It might be easier to ask everyone to login to the Zoom Client first.   Then go to events.zoom.us.  Once logged in, they can go to "tickets" and are able to access all the the Event tickets to join the lobby there.  (eliminating the email searching for join lobby buttons and multiple windows).   If you still need to provide directions, please consider using what we have written for you to help:  Getting-started-as-a-Zoom-Events-Attendee 

If this helps, please consider marking as solution accepted to help fellow Community members.

Thank you,

[Tarah]

Is it possible to resend Speakers their tickets? 

[nancyc · Accepted solution]

Hi Tarah,

It is not possible to resend the Speaker tickets; but the Speaker can login to events.zoom.us and view all their tickets at the portal.  

Hope this helps,

Thank you,

[JanP]

Login should not be necessary according to the Zoom support site, that states: "Panelists must use their unique join link to join the webinar as a panelist, OR be signed-in to their Zoom account on the desktop or mobile app with the email matching the panelist assignment."  But in practice the login seems to be required, so a change of documentation is highly recommended.