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Location incorrectly identified by Zoom as being outside of the UK

services-bd
Newcomer
Newcomer

What can I do to resolve Zoom incorrectly blocking UK users from joining a UK-only meeting? Multiple users, based in Wales, have recently been blocked from meetings on the incorrect basis of being in Germany or the Netherlands. How can this be fixed? 

1 REPLY 1

mgstark
Community Champion | Employee
Community Champion | Employee

@services-bd thanks for being part of the Zoom community. For this one could you please open a support ticket and provide an example of the meeting id to the team in the ticket so they can investigate.

Here is: Support ticket link