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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Cloud recordings won't play

KittyCat
Newcomer
Newcomer

‎2022-05-06 10:42 AM

People who registered for recent webinars are complaining that the cloud recording won't play. As the account holder, I can see the recording, but no one else can get access. I tried removing the password but still no one else can view it. They get multiple security warnings e.g. that "Microsoft Office has identified a potential security concern. This location may be unsafe."  Any ideas?

1 REPLY 1

crchan123
Zoom Employee
Zoom Employee

‎2022-07-15 01:08 PM

Hi @KittyCat! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

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