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Error code: " !An error was encountered when processing your request " after Sessions CSV upload

LeeZoomer
Explorer
Explorer

This is a Zoom Events problem. Yesterday I tried to upload a file with 79 Sessions in it to the Event Content -> Sessions area. I immediately received the error: ! An error was encountered when processing your request 

 

Now whenever I go to the Sessions area I continue to get this error message along with a spinning cursor. I see no Sessions and there is not even a button to add Sessions manually.

 

It's been over 8 hours. I've tried logging out and logging back into Zoom. I tried clearing browser cache. I tried a different browser. No help.

 

Has anyone else experienced this and how did they resolve it?

 

I have a ticket open with Zoom but have had no response yet.

 

I'm in dire straits as my event will start in less than a week and I have over 100 paid registrants.

 

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @LeeZoomer. Sorry for not seeing your post earlier. 

Were you able to determine the issue? It’s not something I’ve run into (and I’ve run into a lot of errors along the way).  If you figured it out, I’d be curious to know, so I can help anyone with a similar issue in the future.

 

And if you didn’t figure it out, let me know and I’ll work with you to help you get uploads via CSV working. There a big jerk when doing large edits across sessions. 


Ray -- check out the GoodClix website or the Z-SPAN website.