Chat Emoji Reactions and Thread Replies for Zoom Webinar??

[duanehutchins]

In Zoom Webinars, we are having trouble enabling chat emoji reactions and chat thread replies. 

How do we enable chat emoji reactions for Zoom Webinars?

How do we enable chat thread replies for Zoom Webinars?

(These already do work for our Zoom "Meetings" but not in the "Webinars")

[duanehutchins]

We can see Zoom's "Chat Reply" and "Chat Reaction" features listed in this article, and they work in our Zoom Meetings.

How do we enable these features for our Zoom Webinar Chat?

@colegs @Ray_Harwood @bstrelko  would any of you know, please?

[Ray_Harwood]

Hi, @duanehutchins.

Have you enabled these according to this Zoom Support article?

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059191 

[duanehutchins]

Yes, but that setting is for Webinar Reactions, which are different than the Webinar Chat Reactions.

We want reactions and replies within Webinar Chat, as we have within Meeting Chat

[Ray_Harwood · Accepted solution]

Got it, @duanehutchins.

Looking at this Zoom Support article, it looks like this is only intended for Zoom Meetings at this time.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064539 

I've reached out to some of my Zoom contacts to see if there's any indication that this will be enabled for Webinars in the future.  Note that a new version of the Zoom desktop apps will be released in the next month or so, Version 6.0, along with a rebranding of Zoom One to Zoom Workplace.  See this:

https://www.zoom.com/en/blog/introducing-zoom-workplace/ 

[duanehutchins]

So, not supported? Got it.  I don't like the answer but at least you give me some closure, and I appreciate that 🙂.

Yes, please, if this can be added into version 6.0 or another Zoom release, that would be great. We do a lot of company-wide webinars, and the lack of Webinar Chat reactions is a frustrating limitation.

Thank you again for all of your help!

[kellyclardy]

Just chiming in to say that I'd like to see these functions be added, too! (Chat Reactions and Chat Thread Replies in Webinars). Thanks!

[duanehutchins]

@Ray_Harwood How might we submit this as a feature request?

[Ray_Harwood]

Hi, @duanehutchins.

The “feature previously known as Feature Requests” 😁 is now built into Zoom Feedback. 

See this Zoom Support article for details;

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068808 

[kellyclardy]

Thanks for asking that! I've followed @Ray_Harwood 's instructions and logged it as a feature request.