Audio - not audible when shared in webinar

[KW2024]

This is the second time I have presented a webinar, shared a video and the sound is not audible. During the webinar, when I attempt to "share a screen", the "share sound" dropdown is visable but I am unable to click on it. I had co-hosts in the meeting as well and they too are unable to click on the "share sound" options. 

[Claudia22]

This is a copy/paste of an answer I posted earlier.  Hope this helps!

"

I had this problem for a LONG time and it's so annoying.  Anyway, here's what worked for me.

I'd do this now before you're next webinar as it won't work if you do it once you start a practice session or actual webinar....

Start the webinar or practice session
Click the little up arrow to the right of share

Make sure ONLY  "one participant can share at a time"

End the session

Next time you start a webinar you should be good to go.

Turns out the problem is if you have "multiple participants can share simultaneously" selected.

Hope this works for you!"

[KW2024]

Thank you! I found that as a possible issue and changed the setting. It seems to work now. Hopefully it continues.