music problems

[barmzin]

when on the desktop clint and playing music the audience cant hear.

when on the phone (android) clint and playing music the audience can hear.

it is a problem with the noise suprrsion, and no matter what I do with the setting, it doesnt help.

this started only in 2023. before, all was ok.

I saw that in janurary 2023 there was an update on original sound for musicians, so I guess the bug is from there.

please help.

[CarlaA]

Hi @barmzin, thank you for your contributions to the Zoom Community! Apologies for the issue you are currently experiencing with the original sound feature. After the update, you have to manually enable this feature in your meeting window whenever you need to use it as well (top left hand corner). Can you confirm both the setting for original sound and in-meeting feature is turned on?

 Thank you! 

Carla,
Zoom Community Team

[RN]

Hi @barmzin if you are experiencing one of the following with Original Sound in Zoom, you may have experienced one of the following issues:

• instruments’ audio can not be picked up

• can hear the speech but can’t hear the background music

• quiet sounds or high-frequency sounds can not be picked up

• audio distortion and loss of background audio when doing Screen Share

This could be one of a couple different reason of issues here: 

• Depending on your Brand of your Desktop, some come pre-configured audio controls, for example, attempt to disable as it maybe interfering with Zooms original sound feature:

  • “MaxxAudio“ on Dell

  • “Bang & Olufsen“ on HP

  • “LG Smart Assistant“ on LG

  • “Realtek Audio Console“

    • Look in the Apps --> 'Realtek Audio Console'. If you were to open this, select 'Microphone Array', and you should see various options for 'Microphone Effects'.

      • You can changed 'Multi-presenter conference call' to 'Off' and the should be no longer muted.

      • Speaker Noise Cancellation (voice call) in the Realtek Audio Console. If this is enabled, disable it

  • “Dolby Atmos“

    • Check if there is a pre-installed Dolby Atmos application on your computer. "Auto Profile" setting was enabled and there was a "Voice" profile. If there is such a program, turn off the setting in the lower right corner and turn on the dynamic profile.

• Some of the items listed above are pre-configured on some desktops, please attempt to disable other similar audio control software

• You can also update audio drivers. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

• Disable audio enhancements Turn Off/On OS driver's Audio Enhancements 

  • Right-click on the volume icon on the taskbar and then click “Open Sound settings” to open the Setting dialog. 

    (windows 10)
    

Click “Sound Control Panel” to open the Sound dialog.`              

Under the Playback or Recording tab, right-click on your speaker/microphone and then click Properties. You should now see the Speakers/Microphone Properties dialog.

Under the Advanced tab, you can see a checkbox shows “Enable audio enhancements“, please check or uncheck the Checkbox as your need(to solve the no-sound or freeze issue caused by the dell’s audio driver, please uncheck the “enable audio enhancements“).

If the “Enable audio enhancements” option is missing in the “Advanced“ Tab, please try to find whether exist an “Enhancements“ Tab, if so please check the “disable all enhancements” option as shows in the following figure.

If both the “Enable audio enhancements”(under the Advanced tab) option and “disable all enhancements“(under the Enhancements tab) option are missing, it’s likely because your selected microphone/speaker doesn’t support them, you don’t need to do anything for this device.

Notice: There is a known freeze issue caused by Dell’s new audio driver, in order to fix this issue, please make sure that all the audio device’s(all microphones and all speaker) “audio enhancements” feature are disabled, not only the current used device. 

Let me know if this information helps improve your Zoom Original Audio experience!