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Update Keeps crashing Zoom

LauraBradley
New Member
New Member

Hi, I pay for Zoom, Zoom Workplace Pro $14.99 a month! I cant talk to Zoom my plan doesn't cover that privilege.

I had loads of problems getting to work on my new Samsung.  ( Iv been using zoom for years on my old one!)

Now every time my computer turns of it wants to update then it crashes and zoom wont open.   

1)  Simple but probably not the best solution how do I stop updates? I followed instructions to the  management of updates in the portal.   I get this.... To manage your Windows system updates, please upgrade Zoom Rooms to 5.2.0 (5.2.2940.0927) or later, and keep Zoom Rooms in login.   If I update Zoom wont open.

2) how do I get the updated version to open Zoom. I cant risk uninstalling it, It took hours of emails and workarounds from Zoom to get it to work in the first place.

Thank you to anyone who reads this and a bigger thank you if you have a fix!  

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