Two Factor Authorization Issue

[Kenikah]

Hello! I have a basic Zoom account, but I’m currently unable to access it because my phone number has changed. The two-factor authentication code is being sent to my old number, so I’m locked out of my account. Unfortunately, I can’t find my recovery codes. Does anyone know how I can resolve this issue and get in touch with Zoom customer service?

[YaBoiB]

Hi, have you tried logging into your account through a google login? I am looking into how to solve for this, but I do not have many answers just yet. 

I will keep looking. 

[YaBoiB]

@Kenikah, 

 I spoke with someone in support, and they said that if you can open up a support ticket, the support team can assist you. Have you already tried to open up a ticket?