Redact Personal Data in Contact Center

[mluscombe]

We are looking to use the Redact Personal Data feature in Zoom, but it doesn't seem this works for CVV and expiration date. Has anyone else had this issue and have you found anything that works?

[LindaMaria]

Redacting personal data in a contact center is about protecting customer privacy and ensuring compliance with regulations. It involves removing or masking sensitive information like names, addresses, phone numbers, and financial details from recordings, transcripts, and other records. This can be done manually, but automated solutions are becoming increasingly popular for efficiency and accuracy.