How to add a dial by name / dial by extension option into the contact center

[dspriggs]

Hello! 

We've been on zoom phone and zoom contact center since January of 2024. We have our main line number in our contact center. We have dial by name enabled in our zoom phone system, but our main line number lives in zoom contact center. I'm trying to figure out how to add the dial by name / dial by extention option into the contact center flow for our reception number. All the topics I'm seeing on this concern zoom phone. 

I was able to hobble a solution together by having the caller choose dial by name in the contact center, then having it exit to an outbound number that lives in zoom phone where I enabled the dial by name. BUT it's very clunkly (two separate greetings saying the same thing). We just recently discovered this issue and are trying to fix it ASAP! Thanks.

[CTPros]

Having same issue, looking for solution
I feel that the Collect Input is limited unless there is a way to send variables to a A Receptionist on the Zoom /UC side followed by the extension number, while at the same time allowing there to be one touch options for menu direction in the Collect Input