Urgent: Livestream app 502 bad gateway error

[pchiass]

the Live stream app has been set up and in use for several weeks now without issue.  Yesterday and today, I cannot get the livestream app to open up. I get a '502 bad gateway' error.  I have a 64-bit Windows business PC with 16gb ram; 1 tb hardrive. I am hardwired into my internet, that has been rebooted as well, yesterday. 

I have: 

rebooted computer, 

updated zoom app,

unstinalled zoom app, rebooted pc then redownloaded and installed. 

I have a two-tiered masterclass coming up where one tier is livestream only and the other is paid vip to join the meeting in the zoom room. Any assistance is appreciated. 

Penny

[wellversedworld]

Since it is a rarity that Zoom actually responds on this thread, I would recommend a complete client uninstall and then reinstall the 32 bit client here:

https://zoom.us/download?os=win

Then add the streaming app and add a channel that is not custom and complete that login process to re-establish the tokens and then try a custom channel.  Since doing this. The app continues to function and I was able to stream 3 custom channels last night.

[wellversedworld]

Aaaaaaannnnddddd, the "Bad Gateway" message is back..  Can we please get this fixed??!!

[pchiass]

Darm. And your solution was the only one that worked for me. I don't understand why ZOOM will not communicate with its users what is happening. 

[wellversedworld]

There is a new ticket opened on this..   If you are dealing with Zoom, use ticket TS1432263.  Opened today..

[pchiass]

Just before I found your answer last time, I got a response from these guys. But your answer landed before we took it any further. I have messaged them back asking them to come in and follow this thread. 

I started my message by saying I was a paying customer, and this is interfering with business operations that revenue is dependent upon. They responded in less than 24 hours.

https://www.linkedin.com/company/zoom/

[pchiass]

Everyone who is having an issue, go to this link and send a professional message explaining how this disruption has caused disruption of business operations, and if your revenue is dependent upon using zoom to provide a service in anyway, state that. 

https://www.linkedin.com/company/zoom/

[Watashino75]

Rebranding my podcast, and have been a paying subscriber livestreaming with ZOOM since they started the livestream service. And now....

502 BAD GATEWAY error when I click 'Add' from the marketplace and in a running ZOOM Meeting!

Extremely disappointed, ZOOM. And the lack of support?! Absolutly horrid. I'm filing a Better Business Bureau Complaint on this. Ridiculous.

[ElisePht]

Same here, still getting the "502 bad gateway"....!??

[wellversedworld]

Bad Gateway message has been resolved.  I have asked that Zoom flag this fix so we don't have to wait multiple days for it to be resolved.  

[ggco]

Chiming in to say that I too have had this issue, and it's affecting my business. Tried updating Zoom but that was no help. Couldn't see a way to delete and reinstall the app. As far as I can tell, the only discussion about this problem is happening in these community threads--no info from Zoom itself. Incredibly frustrating. 

[pchiass]

Agreed, but one of the previous responder said zoom is now monitoring this thread. I have found that I have to update my FB  stream key OFTEN. But once I figured out I could do that without uninstalling and reinstalling it at least gave me something I could do. 

[susivine]

I finally had luck by unistalling zoom - on mac, I did so by deleting the files from my applications folder, restarting the computer and re-installing zoom.  When I opened the application I was again able to access the Live Streaming app (Although I have not yet tested it) . 

Unfortunately @pchiass  when this error occurs it is not possible to enter the stream key because the gateway error prevents any access to the app at all. 

Good luck @ggco !