Urgent: Livestream app 502 bad gateway error

[pchiass]

the Live stream app has been set up and in use for several weeks now without issue.  Yesterday and today, I cannot get the livestream app to open up. I get a '502 bad gateway' error.  I have a 64-bit Windows business PC with 16gb ram; 1 tb hardrive. I am hardwired into my internet, that has been rebooted as well, yesterday. 

I have: 

rebooted computer, 

updated zoom app,

unstinalled zoom app, rebooted pc then redownloaded and installed. 

I have a two-tiered masterclass coming up where one tier is livestream only and the other is paid vip to join the meeting in the zoom room. Any assistance is appreciated. 

Penny

[wellversedworld]

Aaaaaaannnnddddd, the "Bad Gateway" message is back..  Can we please get this fixed??!!

[pchiass]

Darm. And your solution was the only one that worked for me. I don't understand why ZOOM will not communicate with its users what is happening. 

[wellversedworld]

There is a new ticket opened on this..   If you are dealing with Zoom, use ticket TS1432263.  Opened today..

[pchiass]

Just before I found your answer last time, I got a response from these guys. But your answer landed before we took it any further. I have messaged them back asking them to come in and follow this thread. 

I started my message by saying I was a paying customer, and this is interfering with business operations that revenue is dependent upon. They responded in less than 24 hours.

https://www.linkedin.com/company/zoom/

[pchiass]

Everyone who is having an issue, go to this link and send a professional message explaining how this disruption has caused disruption of business operations, and if your revenue is dependent upon using zoom to provide a service in anyway, state that. 

https://www.linkedin.com/company/zoom/

[Watashino75]

Rebranding my podcast, and have been a paying subscriber livestreaming with ZOOM since they started the livestream service. And now....

502 BAD GATEWAY error when I click 'Add' from the marketplace and in a running ZOOM Meeting!

Extremely disappointed, ZOOM. And the lack of support?! Absolutly horrid. I'm filing a Better Business Bureau Complaint on this. Ridiculous.

[ElisePht]

Same here, still getting the "502 bad gateway"....!??

[wellversedworld]

Bad Gateway message has been resolved.  I have asked that Zoom flag this fix so we don't have to wait multiple days for it to be resolved.