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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Please, I need help!

juliocesar
Newcomer
Newcomer

Hi! I have a problem.
I cancelled the suscription on July 21 and this month, agost, and Zoom billed me again.
I didn't use Zoom in all this month, I need a resolution because it was a page problem and I can't pay something I didn't use.
Please, Zoom didn't give me a reasonable solution

1 REPLY 1

VA
Community Moderator | Employee
Community Moderator | Employee

Hi @juliocesar I'm so sorry to hear about this! I do see that you have a support ticket with a member of our Billing team open and they will be replying to your latest response. Please watch out for updates on your case via email.


Virginia
Zoom Community Team
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