Zoom Summary is Greyed Out (box untickable)

Lesley4 · ‎2025-10-20

Hi - for the first time ever, a summary of a meeting in my personal room is not accessible - even three hours later. I am logged in and identified via my organisation and obviously I am the host. Please advise.

jrmagno · ‎2025-10-27

Hello,

Please coordinate with your Zoom account administrator to have this option enabled. If the setting is not visible even under admin access, I recommend submitting a support ticket to our Zoom Support team as soon as possible for further assistance.

Lesley4 · ‎2025-10-27

Thanks - all good. I believe the problem was caused by the AWS upset last week. The summaries were back and clickable within three working days.

deganda · ‎2025-10-27

I have the same issue. How to get the contact of our zoom account administrator ?

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