Zoom AI is Useless!

[ChrisR1705]

Why is Zoom AI so bad? - Are the developers just useless and not up to the standard of literally all other AIs. 

I just had a meeting and all I wanted was a more detailed summary of points and takeaways extrapolated from the transcript. 

If I had a transcript, I'd run it through ChatGPT, but I can't do that, because Zoom can't do that either. 

I feel like Zoom is just complacently hoping that people don't go elsewhere and use a platform that actually works, and continue using their junky platform. 

So, real question... Why is the AI companion so ridiculously terrible and has almost no real functionality or understanding for tasks? 

[ZoomMate]

Hi,

Zoom AI is in Initial Stage!
Currently, Zoom's AI focuses on enhancing meeting experiences through features like automatic transcription, meeting summaries, and smart chatbots. However, we acknowledge that our AI may not yet meet the standards of other platforms.

There are several reasons for this:

1. Data privacy and security: Zoom prioritizes protecting user data, which can limit the scope of AI capabilities.
2. Complexity of meeting data: Meetings involve diverse topics, accents, and languages, making it challenging for AI to accurately capture and summarize information.
3. Balancing features and resources: Zoom aims to provide a range of features while ensuring platform stability and performance.

[stueker]

Dear @ChrisR1705 ,
Thank you for your feedback. 
Zoom's core capabilities are always evolving and while the AI capabilities are above industry standards there are still areas to be improved upon. This external evaluation was just done by a 3rd party which helped us understand the areas where Zoom's AI shines and where we need to focus our R&D. It sounds like there may be a bug in the scenario you are describing where the transcript or summary is not showing up.
Can you help us understand what you are trying to do and whether you have the Transcript, Recording, or AI Companion turned on?