Summaries are not working

[Carolpalombini]

Zoom is not creating the summaries although I Turned on meeting summary automatically when meetings start

[meline]

Same problem - it's worked up until very recently and I need it back!

[MGSR · Accepted solution]

Hello there,

I'm sorry for the inconvenience. 

Please try disabling the automatic summary, logging out of your account, clearing your browser’s cache, and then logging back in. Afterward, you can turn the automatic summary back on.

Please let us know if this helps or if you need further assistance. 

[sashapooks]

I find that it records some meetings but not others. Would there be a reason for this?

[Carolpalombini]

It worked the first time I did this procedure but now it's not working anymore. 

[truss]

I have the same issue, it was working fine up until the 28th and then has just stopped working, we haven't changed any setting or anything. It seems too much of a concidence that people are now having the issue in the last week. Have you released an update that has stopped it working?!? I use the AI Summaries so need them working again ASAP please!

[truss]

Tried all the steps to turn the function off and on again, checked for update and cleared cache, it's still an issue.

It seems too much of a coincidence that people are now having the issue in the last week. When i looked there have been a couple of updates you have released around this time and now it has stopped working?!? Have you broken something in th updates you released in the last few weeks?

I use the AI Summaries all the time so need them working again ASAP please!

[truss]

You released a new version of Zoom on the 27th January - AI Companion 2.0, it's no coincidence that the AI Summaries no longer work?!?

[truss]

Any news, it's been a week since you broke this and yet no update on a fix?

[gexwf]

Hi I am having the same problem  - are you able to retrieve the meeting summary from your end?

[amyswo]

Same as others.  Something changed recently.  I need a summary of yesterday's meeting.  I just did the steps above but need this summary retroactively.  How do I get this???

[dls19]

My ai was automatically set to send meeting summaries. Big fail as I had trusted this to take place. Zoom I hope you have a fix to retroactively get this done. I trusted your service to deliver given its what I pay for. 

[MGSR]

Hello there,

I'm sorry for the inconvenience.

If the solution above did not resolve your concern, please submit a ticket to our technical support team for additional troubleshooting and possible retrieval of your meeting summary. 

Thank you.