Smart AI in Recording

[NickA]

We're having trouble with one person's recording to the cloud not creating the Ai companion feature Summary, chapters, etc. even though his settings are the same as mine and we have the same type of accounts.  

We went down and compared his settings with mine and they are set up exactly the same as mine.  

Anyone have this problem??

Thanks

[Tash_Balaguer]

Hi @NickA 

Thank you for reaching out and I hope all is well.

I suggest you submit a ticket here with the following details so our Support Team can assist further:

• Meeting ID / Phone Number
• Impacted User(s)
• Screenshots
• Details
• Date
• Time
• Duration
• Errors

Thank you and Have a great day!