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how to remove payment method from zoom

ComputerMan
Listener

I would like to remove the payment method via pay pal

1 ACCEPTED SOLUTION

Bri
Zoom Moderator
Zoom Moderator

Hi @ComputerMan ! To edit your payment method: 

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Billing Information tab.
  4. Under Payment Method, click Edit.

Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

View solution in original post

6 REPLIES 6

Bri
Zoom Moderator
Zoom Moderator

Hi @ComputerMan ! To edit your payment method: 

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Billing.
  3. Click the Billing Information tab.
  4. Under Payment Method, click Edit.

Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

when i click edit under the payment method , it didn't show me any feature to remove or delete the payment method , just Change! 

 

 

daria_gorod
Listener

Same issue! Any solution?

 

HWMProject
Listener

Dear ZOOM moderator ! Please solve the issue ! I am unable to delete my credit card information from my account and your system at all ! Please help to do it ! You charged money from my card without of my permission !

not-happy-user
Listener

The support for Pro users (who have paid money for the service) is abysmal. There is no reason that a user shouldn't be able to delete their credit card info. If you are unwilling to do this, then give us a reasonable way to contact the Billing Department. It appears that being a Pro user doesn't give us access to any live people. Some things like credit card information should be an exception to this general rule.