cancel
Showing results for 
Search instead for 
Did you mean: 

firewall blocking zoom message

denise5
Listener

Weirdly, I can no longer get zoom on my laptop - any suggestions?!! Thanks

5 REPLIES 5

Bri
Zoom Moderator
Zoom Moderator

Hi @denise5 ! Have you attempted to adjust your firewall settings? Also, please let me know what error message you're receiving. I'd be happy to help!

denise5
Listener

I've enclosed below. Not sure if the firewall would be firefox or my ESET. (Neither is new...). Many thanks!

 

Bri
Zoom Moderator
Zoom Moderator

Thank you! Are you experiencing any issues with your network connection? 

denise5
Listener

Sorry not to get back earlier. My network connection is not great (down the bottom of the hill) but that's not made zoom not work on my laptop. Any other thoughts?

 

Bri
Zoom Moderator
Zoom Moderator

Thanks for your reply @denise5 ! If you're still having this issue, could you try uninstalling and reinstalling Zoom on your laptop? Please let me know