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Video doesn't work

Igor_Kapitanov
Newcomer
Newcomer

‎2021-09-27 11:32 AM

Hi.

I'm a Technical support specialist in an outsource company.

Our customer has a problem. 

Video doesn't work in the Zoom application.  He sees the camera in the settings of Zoom, but there is only a white screen.

The problem is only with zoom. In the "camera" application, Microsoft Teams or in web (with browser) all work.

I checked Windows settings - Zoom has access to the camera. The application indicates the camera but there is no picture.  I also uninstall and reinstall the application 3-4 times. It doesn't help.

 

type of computer - desktop

OS - Windows 10 

app version - the latest (from the official website)

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1 REPLY 1

pizzalover28
Contributor II
Contributor II

‎2021-09-27 03:59 PM

Hi. 

Thanks for reaching out to the community. 

For this issue, I would strongly recommend that you submit a support web ticket at https://support.zoom.com/requests/new and a support agent will assist you with your case.

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