cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Zoom Room (scheduling only) offline.....but the Room Device is not?

simonpg
Newcomer
Newcomer

‎2023-03-09 03:39 AM - last edited on ‎2023-08-10 10:41 AM by Community Moderator | Employee

Hi

Weve been delving into a range of rooms that are appearing as 'Offline'. These are mainly Scheduling Only rooms so 1 device.

The Room itself shows as offline but if we move to the device tab it shows the device as online...its accessible remotely and working fine....Theres nothing under the room properties that appear incorrect but the room remains offline...any ideas why ?

Topics:
4 REPLIES 4

Ohkawa
Community Champion | Customer
Community Champion | Customer

‎2023-03-11 09:05 PM

Hi, @simonpg 

 

The Room administration page has been incorrectly displaying the connection status of devices for some time.

You can make a request to Zoom from the following

Submit a request – Zoom Support

0 Likes

Faisar1
Newcomer
Newcomer
In response to Ohkawa

‎2023-04-13 04:59 PM

What is the answer?

0 Likes

Faisar1
Newcomer
Newcomer

‎2023-04-13 04:58 PM

I have similar problem, ow did you resolve this?

0 Likes

Ohkawa
Community Champion | Customer
Community Champion | Customer
In response to Faisar1

‎2023-04-13 06:36 PM

@Faisar1 

Not resolve yet.

 

You can make a request to Zoom from the following

Submit a request – Zoom Support

0 Likes