Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.Register today!
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Howdy - we just got some Neat Bar devices to use as Zoom Rooms and they're behaving a bit odd. Neat thinks this is an issue either on the zoom end or with account setup.
Here's the order of operations:
To be clear, it doesn't ask for the sharing key - it wants the meeting passcode. In theory since our users are all logged into our Zoom domain, it shouldn't prompt for anything - sharing should "just work". That's how it's always worked for us in the past with Zoom rooms.
Anyone seen this before? Ideas about what might be causing that?
This sounds like the direct communication between the Zoom Client and the Zoom Room is being blocked somehow which is making the Zoom Client think that it needs to join the meeting "over the top" (i.e. via the internet) which then leads to being challenged for the meeting passcode.
I reviewed some similar cases and we found that one customers mDNS was disabled. We sent them this Neat documentation to help clear up the issue.
I hope that this helps.