Zoom Room Updates

[user12]

Hi All,

Every once in a while an update will push out for Zoom Rooms, and Zoom Rooms won't let us start or join any meetings. Pretty much, if an update pushes out, Zoom Rooms won't work until we update it.

Is there a way to stop updates from locking up Zoom Room?

I had set the Zoom Rooms to automatically update between the times of 12am-5am but our Zoom Room still got locked up because an update came out in the middle of the day. 

When I say "locked up", I mean that when there is an update available, Zoom Room's displays the message "some of your zoom rooms devices need to be upgraded to join this meeting". So then, I go to update Zoom Rooms and it works just fine again. 

The issue is that occasionally these updates will come out right before an important meeting and I can't constantly be monitoring the Zoom Room for an update. Is there a way to stop Zoom Rooms from NEEDING to update when there is an update available? Thanks!

[bstrelko]

How frequently does this happen? It seems like this message is associated with devices not confirming to Zoom's Quarterly Lifecycle Policy: https://support.zoom.us/hc/en-us/articles/16327961496205-Some-of-your-zoom-rooms-devices-need-to-be-...

If this is the case, please ensure that devices are kept up-to-date between quarterly enforcements. There is generally a new release several times a month, so this does require attention.

You can also schedule the updates to take place during off-hours (https://support.zoom.us/hc/en-us/articles/4407927084429-Enabling-Automatically-Update-App-Zoom-Rooms), but you'll need to ensure that you don't have any holds or 24/7 blocks on the rooms that might prohibit an update from taking place.