Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.Learn more and join
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I am getting a "the calendar credentials are either expired or invalid" error on the controller Poly TC8. However, everything checks out Green lit within the Admin Center. Anyone has any ideas?
Hey @Dseverinojr, I would check if the calendar credentials are still working. You can first click the sync button on the calendar page to see if any errors come up when trying to sync. You can also re-authenticate the dedicated user in case the credentials have changed.
In using builtin Zoom on the Facebook Portal Go (FPG), I receive this message after successfully linking to my account (device shows under Device Manager). But on FPG, there is no "sync button" that i can find.
FYI- for any future users that come across this issue.
I had to "Reauthorize" the Google Workspace account we use to sync Calendars with Zoom via the Admin web interface -> Room Management -> Calendar Integration -> click "Reauthorize" button
and it fixed the issue for all our Zoom Rooms
Thanks Chris. I will expand on your answer too as it was helpful for me but there was a deeper reason.
We have a Dummy Account we call Video Conferencing which is the account we use to manage the calendar resources within Google Workspace. That dummy account then manages the calendars for each of our Zoom rooms with all of our staff invited to share that calendar.
For us, that account got deleted as it was not being used (no login activity) and this broke our calendar sync to the rooms.
Solution was to recreate the account, sign out of all instances, re-sign in and then use one of the staff accounts to share the calendar resource back to the dummy account, making it an admin. Once this was done, we could then reauthenticate per your suggestion within the Zoom admin panel and then go to individual Zoom rooms and re-assign the specific calendar to that room . Hopefully this is helpful. Just took me an hour of my life to sort out but all seems to be working again now.
To be clear, this is a Google Workspaces dummy account. It simply has a generic "videoconference@" email address that allows the Zoom Room set up to authenticate with that account's credentials instead of using my work email as the authenticating account for adding a calendar. Perhaps that would have worked too but I wanted it separate from me.
Then, that dummy account created individual (google) calendars for each of our Zoom Rooms and shared those calendars to our staff as shared calendar resources.
In the zoom room authenticator, I then logged in with the dummy credentials for each room and added the appropriate calendar resource to that zoom room.
The result is that our staff each have their own calendars with shared calendars for each of our zoom rooms. They can then book a zoom call in that zoom room and it blocks the calendar for others to use the room in that time and they can add the zoom call credentials to that calendar event, which lets our tap pad in that room sync the event and start the call on time.
I hope this is helpful. I am impressed with the functionality now that it is running as we have many luddites on staff who have all adapted easily but I did find the set up of this functionality a bit of a labyrinth.
I cannot speak to Teams setup but I assume its the same as Google Workspace....
Create the dummy videoconference@ account with Teams. Use that account to create shared calendar resources for each of your zoom rooms. Example "Zoom Room 1 calendar, zoom room 2 calendar, etc" In the zoom room set up, authenticate with the ms teams dummy account and wait for the refresh to let you see what resources Zoom can pull from that account. You should see a list of that account's various calendars. Assign the appropriate zoom room calendar resource to the appropriate zoom room and you will then be able to create calendar events on that calendar that will appear on that room's tap pad.