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Waiting Room - unable to join after Waiting Room is disabled

Glen
Listener

We had a meeting in progress.  At one point, others were to join us, so the Waiting Room was turned on.

 

When the scheduled time for them to join arrived, they were all admitted. Then the Waiting Room was disabled so that late comers could immediately join.

 

However, someone joining later could not join. (Not sure what message they saw.)

 

Only when the Waiting Room was enabled again could they join the meeting.

 

Is this a bug in Zoom?  I would expect that when the Waiting Room is disabled, people should be able to join as they normally would.

1 REPLY 1

shaneatzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi Glen, I'd recommend opening a ticket with our Support Teams there.  It sounds like it may be a bug, but they'll be able to dig in and confirm or drive to resolution as needed.  Thanks!

 

(please remember to 'accept as solution' if you don't have further questions!)


Please be sure to mark 'accept as solution' if this answered your question and thanks for using Zoom!

Shane
Architect @ Zoom