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Zoom AI Companion2024-04-15 02:57 PM
Just set up a VPN for my computer, all Zoom functionality was retain EXCEPT phone calls do not connect. SMS works fine, Zoom calls no problem, phone is a no-go.
I am a in a solo office with no IT support - so I am trying to troubleshoot as a non-tech professional.
Thanks, Steve
2024-04-15 06:30 PM
hi pstevent,
Ask your IT department/ Zoom admin to ensure VPN and firewall has required Zoom Phone ports open.
Zoom network firewall or proxy server settings
You can run network diagnostic tests and let your IT know the results. You can go to the zoom portal->phone->network diagnosis.
Alternative, suggest running zoom network connectivity tool for zoom phone.
Zoom Network Connectivity Tool
Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.
thanks, eliot