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2022-01-16 12:45 AM
In this page that explains Shared line groups the following 2 seemingly contradictory statements appear. Can you confirm whether a user can be a member of more than 1 shared line group/call delegation ?
2022-01-16 06:05 AM
A user CAN be a member of more than one Shared Line Group, and CAN be a delegate on more than one Shared Line Appearance, and the same user CAN have BOTH Shared Line Group and Shared Line Appearances at the same time. See attached - I am a delegate for two users, and I am a member of two Shared Line Groups.
I hope this helps!
2022-01-17 12:19 PM
@simon_shaw in the September release, there was added support so a user could be part of multiple shared line groups