Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2021-09-29 09:13 AM
Hi. I get a "message could not be sent" when trying to send an SMS text message. Screenshot attached.
Any idea? Thank you.
Solved! Go to Solution.
2022-01-16 10:49 PM
I had to open a support ticket with Zoom, through L1 and L2 it went to their backend team and the backend team did something that has fixed the problem. So there was nothing we could have done from our end to fix this problem.
I checked with another user from our account, he had the same experience, he also had to go through support and then the Zoom backend team did something on their end.
2021-09-29 09:24 AM
Hi @d1p
If this happens to be a Verizon number, this could be related to the current reported problem at:
https://status.zoom.us/incidents/6d8j21d4hlz6
2021-09-29 10:05 AM
This happens to all numbers I try to text.
2021-09-29 10:04 AM
Hi. This happens with all numbers that I try to text. Not just this number
2021-09-29 10:08 AM - edited 2021-09-29 10:10 AM
Hey @d1p, for SMS on the Zoom Client you will need to meet the following prerequisites from the Using SMS KB article:
I hope this helps!
2021-09-29 10:39 AM
Thank you. I meet the prerequisites.
2021-09-29 12:10 PM
Hi @d1p Was this working previously - and if so, when did the problem start happening?
2021-09-29 12:15 PM
never was working.
2021-09-29 12:17 PM
Are you part of an organization account - and can other in members in your organization use this feature successfully?
2022-01-10 12:01 PM
@d1p Any luck with this? I started working with this today and have the exact same problem.
2022-01-10 12:03 PM
I have US/CA Unlimited plan
2022-01-10 02:08 PM
Hi!
Have you just recently set up your account? One thing to check is that you have assigned a direct-dial telephone number to your user account on the Zoom Web Portal under Phone System Management > Users & Rooms.
I hope that helps!
Craig
2022-01-10 02:18 PM
In "Users & Rooms", a direct-dial number was already assigned before I tried sending SMS messages.
2022-01-10 02:19 PM
I can send messages to other Zoom phone plan holders within our account, but not to an outside number.
2022-01-11 03:36 AM
One thing to note is that when the direct-dial number has been assigned, it can take up to several hours before the SMS feature will work - this was the case when I sent up our SMS upon having our phone numbers ported. How long has it been since the phone numbers where assigned to the users?
https://support.zoom.us/hc/en-us/articles/360040413932--Frequently-asked-questions-about-SMS
I hope this helps!
Craig
2022-01-11 06:54 AM
It's been 3-4 days. I had tried sending messages many hours after the number was assigned, and tried even now, but no difference.
2022-01-11 07:01 AM
I’m sorry to hear that. Have other users on your account been able to send SMS messages to external phone numbers in the US? I would suggest that you send a support request on support.zoom.us .
Craig
2022-01-16 10:49 PM
I had to open a support ticket with Zoom, through L1 and L2 it went to their backend team and the backend team did something that has fixed the problem. So there was nothing we could have done from our end to fix this problem.
I checked with another user from our account, he had the same experience, he also had to go through support and then the Zoom backend team did something on their end.
2022-01-17 04:44 AM
I'm happy that your problem was resolved. Thanks for the update!