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The system requires that you have telephone number associated with the User in order to send SMS messages. If you just have one Company Number, you will need to get another phone number and assign it to your Phone User account.
I hope that helps!
You may see this error message in some instances even though a number has been directly assigned to the user. If you already have a number assigned to the user directly and get this error message, please try the steps below.
Please start with these steps.
IF the above does not fix the problem, please proceed with the below.
IF you are still having issues after attempting the above, please contact our support team at Web Ticket Request.