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Our phones which are in a calling group are unable to make outbound calls but can receive calls. I have already tried the fix below but it did not help, even after rebooting the phone twice and waiting days.
Zoom web portal > Account Management > Account settings > Zoom phone > look for "Allowed Call/SMS Locations" and disable this option.
is your calling group what zoom phone calls a call queue?
does each member of the calling group have a calling plan such as us/canada unlimited?
what happens when a member tries to make an outgoing call, for example 'Sorry, we cannot complete your call. Your service plan does not support calling this destination'?
So if you take one of these extensions and take it out of the Shared Line Group, it can then make outbound calls?
As per the documentation:
So removing the extension from the SLG and testing would reveal if it is a calling plan issue....