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We have one extension, 704, that is ringing when calls are inbound to several other extensions that are also ringing. Group Call Pickup is not setup. This extension is in a call queue with a single extension used for security. Any tips?
Do your incoming calls route -> auto receptionist -> IVR -> call queues -> call queue members
Any user can be a member of multiple call queues.
What do you want to change?
Please see support articles on: