You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2023-01-09 09:04 AM
I'm currently on a trial with Zoom (wanting to switch from RingCentral). Is it possible to enable multiple line appearances for my personal line? For me, it's much easier to manage multiple calls on separate line keys. Also is this possible on shared line groups?
2023-01-09 09:55 AM
i don't know to enable multiple line appearances for your personal line but you can ask your sales person.
one of my clients with 400 users and 30 locations switched from avaya ip office to zoom phone. they selected poly vvx 250, 350 and 450 plus trio for speaker phones to replace avaya phones. all the features they wished for were available in zoom phone.
someone i know at citibank nyc hq told me that citibank is in the priocess of eliminating almost all desk phones. they use the zoom desktop clients and mobile clients. the desktop and mobile clients have some features that desk phones do not have.
these are some support articles from zoom and a quick start guide from poly.
Quick start guide for Poly VVX series phones – Zoom Support
Using call delegation (desk phones) – Zoom Support
Using shared line groups (desk phones) – Zoom Support
Polycom VVX 250_350_and 450 Business IP Phones - Quick Tips
2023-01-10 07:21 AM
So you want your extension to show up as multiple lines on the phone? If so, pretty sure not possible to do. I believe if your extension has multiple DIDs, each one will show up as a separate line on the phone if that helps.
Also, note that cannot assign multiple extensions to most physical phones (some wireless phones support multiple extensions if have multiple handsets assigned to a base station); can only use shared lines, etc. to make a different extension also show up on a desk phone.
However, one cannot use the desk phone's native call forwarding features to forward calls coming in for shared lines, etc - only calls made to the primary extension will get forwarded. This has made some of our users that do not want to use the Zoom app unhappy as they expect native call forwarding to work for all calls ringing on the phone.
While we are still using desk phones, we encourage people use the app as is more flexible.
Also, the Zoom Power Pack license provides a secondary widget that can be helpful in managing calls.