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MISSED CALLS NOT SHOWING

HNICH
Newcomer
Newcomer

If I am on a call and another call comes into the queue - we have it set not to ring to me - but it isn't in my list of missed calls so that I can call someone back - the call only shows on someone's phone who wasn't on the phone when the phone rang

1 REPLY 1

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

 

Hi hnich,

 

To determine the best set up, please provide answers to these questions.

 

First, are you getting calls directly or are you getting calls as a member of a call queue?

 

Second, how are your zoom phone user settings configured for:

Eliot_1-1699811830598.png

 

 

 

 

Eliot_2-1699811830603.png

 

thanks,  eliot