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We have several Admins on our Zoom Phones account. We frequently check-up on each other's tickets. When one Admin submits a ticket with Zoom Support, we'd like that ticket to be visible to all Admins for Zoom in our organziation. How can I set it up this way - so all support tickets open with Zoom Support for our organization are shown to all Admin users?
If you cc people on the ticket they can also respond to it. I have not tried using a mailing list/ group for this purpose yet but it may be worth a shot.
When you open the ticket you can CC individuals.
If you already have an open ticket you can view it in the Zoom portal and add a CC.
This is probably because they do not have a direct manner to achieve it. However, like most systems, there are workarounds. I will say the approach I suggested is based on the support plan my company has and may differ from other support plans. It also will not work to see closed tickets that an admin was not CC'ed on.